acupuncture kent acupuncture tunbridge wells osteopathy kent osteopathy tunbridge wells


01892 546316 | 07711 699776

The Old Coach House Clinic
Manor Close, Tunbridge Wells
Kent, TN4 8YB

7 days 0900-1900

Privacy Policy

1. Scope: The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA. Personal data is defined as information concerning any living person (the Data Subject) that is not already in the public domain.

2. What I do: Osteopaths, Acupuncturists and Manual Therapists diagnose and treat health conditions. Treatments are carried out in accordance with best practice standards.

3 - Personal Data

a) For the purposes of providing osteopathy or acupuncture treatment, I may require detailed medical information. I will only collect what is relevant and necessary for your treatment. When you visit my practice, I will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely and is not shared with anyone else. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow me to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of my obligations as a primary healthcare practitioner there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required I will always inform you first unless I am under a legal obligation to comply.

b) I will only collect the information needed to provide you with the services you require. I will not sell or broker your data.

c) Medical notes are stored as hard copies in a locked and secure location.

4. Legal basis for processing any personal data: To meet contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5. Legitimate interests pursued by Osteopaths, Acupuncturists and Manual Therapists: To promote treatments for patients with all types of health problems indicated for osteopathy, acupuncture and/or manual therapy.

6. Consent: Through agreeing to this privacy notice you are consenting to my processing of your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7. Disclosure: I will keep your personal information safe and secure, and only I will have access to your patient records. I will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests.

8. Retention Policy: I will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data including your treatment notes will be deleted, unless basic information needs to be retained to meet future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9. Data storage: All Data is held in the United Kingdom. I do not store personal data outside the EEA.

10. Your rights as a data subject: At any point whilst I am in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that I hold about you.
  • Right of rectification – you have a right to correct data that I hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data I hold about you to be erased from my records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data I hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that any request from you under rights of access is refused, I will provide you with a reason as to why, which you have the right to legally challenge. At your request I can confirm what information I hold about you and how it is processed.

11. You can request the following information:

  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Tim Rofe and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erasure, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12. To access what personal data is held, identification will be required: I will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If I am dissatisfied with the quality of this identification, further information may be sought before personal data can be released. All requests should be made to by phoning 01892 546316 or 07711699776 or writing to Tim Rofe at The Old Coach House, Manor Close, Tunbridge Wells, Kent TN4 8YB, or by email to

13. Complaints: In the event that you wish to make a complaint about how your personal data is being processed, you have the right to complain to me. If you do not get a response within 30 days, you can complain to the ICO: Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113.

Recognised by
All major health insurers

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